All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.


The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Staines & Brights LTD.. The collective work includes works that are licensed to Staines & Brights LTD.. Copyright 2003, Staines & Brights LTD. ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Staines & Brights LTD. or purchasing Staines & Brights LTD. products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Staines & Brights LTD. or to purchase Staines & Brights LTD. products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Staines & Brights LTD.. You further agree not to change or delete any proprietary notices from materials downloaded from the site.


All trademarks, service marks and trade names of Staines & Brights LTD. used in the site are trademarks or registered trademarks of Staines & Brights LTD.

Warranty Disclaimer

This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Staines & Brights LTD. disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Staines & Brights LTD. does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Staines & Brights LTD. does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability

Staines & Brights LTD. shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Staines & Brights LTD. has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors

In the event that a Staines & Brights LTD. product is mistakenly listed at an incorrect price, Staines & Brights LTD. reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Staines & Brights LTD. reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Staines & Brights LTD. shall issue a credit to your credit card account in the amount of the incorrect price.


These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Staines & Brights LTD. without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.


Staines & Brights LTD. may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Staines & Brights LTD..


Your use of this site shall be governed in all respects by the laws of the United Kingdom, without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Staines & Brights LTD. products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Staines & Brights LTD. products) must be commenced within one (1) year after the claim or cause of action arises. Staines & Brights LTD.’s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Staines & Brights LTD. may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Staines & Brights LTD. or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation DisclaimerStaines & Brights LTD. does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Staines & Brights LTD. is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Staines & Brights LTD. reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Staines & Brights LTD. in its sole discretion.


You agree to indemnify, defend, and hold harmless Staines & Brights LTD., its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links

In an attempt to provide increased value to our visitors, Staines & Brights LTD. may link to sites operated by third parties. However, even if the third party is affiliated with Staines & Brights LTD., Staines & Brights LTD. has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Staines & Brights LTD.. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Staines & Brights LTD. seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

Use Of Coupons

Coupons are valid for a limited time only. Staines & Brights reserves the right to modify or cancel coupons at any time.
If you do not purchase the qualifying items added to your Cart when the coupon is in effect, the discount will not apply.
The coupon offer will not be valid until it is applied to the qualifying item.
The coupon may only be used on
If you return any of the items purchased with a coupon, the coupon discount or value will be subtracted from the return credit.
Applicable shipping and handling charges apply to all products.
Offer good while supplies last.
Void where prohibited.
Consumer is required to pay any applicable sales tax related to the use of the coupon.
Coupons are void if restricted or prohibited by law.

Sale Of Knives

To purchase knives from this site you must be over eighteen years of age. It is a criminal offence to sell knives, knife blades or razor blades to anyone under the age of eighteen. By checking the terms and conditions box when placing an order for knives, knife blades or razor blades you agree that you are of legal age to purchase knives, knife blades or razor blades, If we discover that the buyer is not permitted to purchase knives, knife blades or razor blades or that a price given was made in error we are entitled to cancel the order immediately, without notice.

Knives will not be eligible for leaving in a safe place, delivery to a person who can show proof of age upon request will only be authorised to recieve delivery.

Sale of Facemasks and PPE

We are unable to accept returns on facemasks that are not faulty. images used in products are a guide only, fabric print and colours can vary.

Non Deliverable items

Some items can not currently shipped throughout the UK, these items will only be offered for local delivery to our Tiptree shops and in shop collection from Tiptree. Prohibited items include: Large Appliances, Paint, items containing Hazardous Materials. These items are still purchasable for local collection and delivery, if you order these items and expect shipment outside of our defined areas we reserve the right to charge an admin fee of up to 20% of the items marked price for placing refunds on incorrect orders. Please see our Shipping and Deliveries page for more information on delivery areas.

Postage & Shipping

We aim to dispatch orders as quickly as possible, orders placed before 12pm are usually dispatched that working day. Please choose a relevant delivery address, we can deliver to your home or work address if required. We have an option to provide different shipping and billing addresses.

Please also check your address and details on the order confirmation, if the address is incorrect and your item has been shipped we will have to charge you for shipping again if the item gets returned to us.

We use APC Overnight for the large majority of our orders to provide a more reliable service to our customers.

A signature may be required.

Please note we can take no responsibility for the product when in the hands of our delivery partners.

Our delivery partners will attempt delivery a number of times, if you are not available to accept the delivery it may be taken to a local hub or may be returned to us. If the item is returned to us we will have to charge you for shipping again. Orders returned after failed delivery attempts will be refunded less the return delivery charge.

Customer use of Parcel forwarding companies will result in refusal of returns of damaged or faulty items.

Parcel requests to be left in a safe space/place/box etc are at the customers own risk.

Orders are shipped on the sole understanding it is to be used for its primary purpose, damage to packaging (tins, boxes), resulting from the courier are not the responsibility of Staines & Brights.

Paint is dispensed at manufacture and some tins may show signs of paint of lips or side of tins, this is normal. Staines & Brights only sell whole complete tins of paint. . We seal tins with tape and bags.

Staines & Brights will contact you prior to shipping should any packaging be damaged before shipping.