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About Us
Our Contact details:

STAINES AND BRIGHTS LIMITED
77-81 CHURCH ROAD
TIPTREE
ESSEX
CO5 0HB
UNITED KINGDOM

Tel: 01621 815018
Fax: 01621 817228

Email: customer.services@stainesandbrights.co.uk

TAX REG: GB 103 3777 90
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

Making a Payment. We accept credit card payment. The billing address and delivery address must be the same, If you would like to change the delivery address (UK only) please contact us so we can arrange this.

We accept Visa and Mastercard. Backordered items are not charged until they are shipped.

All transactions are dealt with HSBC secure e-payments system, all transactions go through the HSBC secure server.


When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, incase we have inadvertently under-priced goods, or we are no longer able to supply a particular product. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Manufactuers change item design and description frequently and as such we cannot be held responsbile for such changes. Where possible we will always try to exchange or refund.

Returns: Any carriage handling costs will be undertaken by the sender of those goods, Staines and Brights Ltd are able to organise collection but will not pay for collecion.
Shipping And Handling All our shipping is carried out by the FASTWAY COURIERS and ROYAL MAIL and as such any damage through delivery is covered by their shipping and handling policies.

If you would like us to use another form of courier please email us.

By signing the receipt of order you are accepting the terms and conditions of the sale
Delivery Schedule We aim to deliver your order right away. Order processing takes place within 2 working days of date of order recieved. Please allow upto 28 days for delivery.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free.
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee We guarantee your satisfaction. All of our products come with a 28 day no quibble guarantee.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call us on 01621 815018, or fax us on 01621817228, or write to us at STAINES AND BRIGHTS LTD, 77-81 CHURCH ROAD, TIPTREE, ESSEX, UNITED KINGDOM CO5 0HH
Privacy Policy STAINES AND BRIGHTS LIMITED do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Remittance Terms Please refer to "Making a Payment".