FAQ 1: Are all of your products in stock?

At Staines and Brights ltd we run both a bricks and mortar store and this web shop, we endeavor to make sure our stock levels are correct at all times but inevitably we do sell some items in-store and cannot update the site in time. What we ask is that if you want to make sure an item is in-stock is to ring us before hand (home electrical goods call Brights on 01621 815314 and home and garden goods call Staines on 01621815450). If when your order comes through to us and your item is out of stock we will contact you with options to either wait for new stock (with an estimated date) or to cancel your order.

FAQ 2: Is it possible to buy a gift for someone?

At this time you can specify an alternative shipping address, your item will be sent to this address. We do not send paper receipts with your item. We do not currently run a gift wrapping service.

FAQ 3: I can't find the answer to my question. What do I do?

Click on "Contact Us" and let us know what your question is. We'll get back to you with an answer as soon as possible, or call us now on 01621815314

FAQ 4: When will my order be delivered?

We currently offer several forms of delivery, standard and 24 hour shipping via royal mail, Fedex or MyHermes, in-store collection, a highlands and islands service and also a local installation service. We aim to ship items immediately but orders placed after 2pm will not be shipped until the following working day.

FAQ 5: What types of payment do you accept?

We use PayPal to process all online transactions, this does not mean you require a PayPal account though, you can use your credit / debit card in the usual way.

In-store we accept cash, credit and debit cards (except for American Express), we only take phone orders and payments from our local list of approved customers.